Poor image quality + buffering

[Jimbfrank]

Connected EE Smart Hub Plus with Smart WiFi Plus this evening having been with BT for 2 yrs plus.

BT connection was full fibre 900, now on EE 1 gig.

Image quality is poor & streaming buffers. Very disappointing.

Ive got 13 days to cancel to contract. Still have BT kit.

Suggestions gratefully appreciated. Any comments from EE can save being patronising.

@EE

[Jimbfrank]

TV reboot already carried out.

[Rach_H]

Hi @Jimbfrank,

Thanks for coming to the community, we have some really knowledgeable users who may be able to help you, using their experience of EE TV. 

If you still need some help, you could contact our technical support team who will run through some tests with you to try and improve your picture quality.

Rach

[Profile closed]

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@Jimbfrank wrote:

Image quality is poor & streaming buffers. Very disappointing.

Ive got 13 days to cancel to contract. Still have BT kit.

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What happens to image quality and buffering if you swap the BT kit in?