Poor customer service

[Michaelbroadway]

Moved from BT to EE after getting terrible service and being without broadband for weeks but things have got worse must be on my 4th complaint as they cancel the original complaint and pass the buck to someone else and this week had to raise a further complaint on the mobile after they charged me over £250 for merging my wife’s mobile to my account. Been waiting for a hybrid connect for months and everyone says it’s on its way then again there is system problem as I had an account with BT.  Manager had failed on two occasions to phone on agreed date and can take over an hour when you phone them I have now given up calling them as it’s just a waste of time

[Leanne_T]

Please keep us updated with how you get on @Michaelbroadway 

Leanne.

[Michaelbroadway]

I really don’t think you understand the guy who reopened it was not the person or manager dealing with the original complaint he could not believe the reason Joel gave to close the complaint as it was not linked the issues that has caused all the problems with my account have various connections to other accounts in my name 

To be honest nobody ever gets back anyway so it really does not matter who deals with it as I’m stuck till my contract expires 

Michael

[Leanne_T]

I am very sorry to hear this @Michaelbroadway 

Was the complaint reopened today for you? 

Leanne.

[Michaelbroadway]

The complaint was reopened as I said for the fourth time. This was started in June although it was previously closed before this

The replacement of this mobile hybrid is a short term fix which hopefully will only be required for a month but if honest I don’t believe it

michael

[Leanne_T]

Thanks very much for coming back to me @Michaelbroadway 

If this has been reopened for you, please allow 7 days for the team to get this looked into and get in touch. 

Please keep us updated with how you get on. 

Thanks.

Leanne.

[Michaelbroadway]

I have been advised that the Manager has closed the complaint regarding the mobile bill payment without any contact with myself in respect of the review of the original telephone call. I have been advised that my account has had an adjustment but this action is not required as the money is required back on my bank account. I have requested a call back but so far nothing has been received 

michael