Poor connection to Sky Q Boxes around my house

[Neill326]

Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. 

Is this an issue for Sky to resolve or for EE?  

[bristolian]

Do other wireless devices also have connectivity issues in the same locations?

[Neill326]

Hi there - Nope, just the Sky Boxes.

I contacted Sky and they suggested a couple of things which I have tried, just got to wait now to see if it happens again.

[Ajkennedy23]

Hey - did you get this sorted? What was the outcome - we have the same issue and waiting on engineers from both EE and Sky….

[GelderSteve]

Neill326 I have just installed EE Broadband and my Sky Q Mini boxes are not connecting. Did you get anywhere with this?

All my other devices are working fine.

[Peter_W]

Good afternoon @GelderSteve.

Welcome to the EE Community!

What's happening when you try to connect your Sky Q boxes to this? 

Do you get any particular error messages, or do they connect initially then intermittently fail?
Peter

[GelderSteve]

Peter

My sky Q box has connected. But my minin boxes won’t connect to the skunk box!

Sent from Outlook for iOS<>

[Peter_W]

Thanks @GelderSteve.

I'm not quite sure what you mean by Skunk Box, is this a third party router you're using?

What exactly is happening when you try to connect the Mini boxes too, for example do you see any errors?

Peter

[GelderSteve]

Peter,

I believe I have it working now.

Steve *****
**********

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[mod edit: removed personal details from the community]

[Christopher_G]

That's great, @GelderSteve 

Thanks for coming back to let us know. 🙂

Chris