Poor Wifi at home

[Linzi94]

For a long time now my wifi at home has been poor. Quite often it’s ok for the first minute of using social media or online shopping then it won’t work and I have to switch device to 4G. Doesn’t matter the time of day. This is with iPhone 11 and iPad. I’ve tried switching off and on with router and devices, clearing caches, removing and loading apps etc but nothing works and it’s getting really tiresome now. 

[Linzi94]

The router is in my living room ground floor plugged into master socket. About 5ft from me using my mobile and or lap top. 

I’ll see if I can find something to plug into it. 

not sure where to find the DSL log in. Managed to download the EE app and ran that speed test. It asked to take a photo of the bar codes then said something went wrong. 

[Linzi94]

I posted the BT line check and the speed test further up the thread. 

where do I find a DSL log in? Is it on my EE account? 

thanks 

[Linzi94]

 

[XRaySpeX]

Login to your Brightbox at http://192.168.1.1 as "admin" with the admin password on the label on the back of the router.

[XRaySpeX]

1. Do you have a landline with a landline no.?
2. Please do the speedtest I requested.
3. I haven't seen from you the BTw Availability Checker results I requested if that's what you mean by "BT line check".

[Heffo1]

I have the same problem and I'm trying to get help which I can't get.

What do I do?

[Katie_B]

Hello @Heffo1. 

Welcome to the community. 

I am sorry to hear this. 

Have you tried reporting this to our technical care team?

Katie