Phone will only connect to wifi through extender

ricrog
Investigator
Investigator

Since changing from BT to EE Smart Hub a few weeks ago, my Redmi Note 7 Phone will only connect to it through my Wifi Extender. Everything else in the house-laptops, phones, printer, TV boxes all connect directly with no problem. My phone connects to other wifi sites with no problems. If I make phone forget the hub SSID and then attempt to sign in using the password, the phone just shows 'saved' next to the SSID. If I'm signed in to the extender and try to change to the hub SSID, nothing happens at all.

13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

"WPA-WPA2-Personal" is quite insecure. That phone ought to work securely with "WPA2-Personal".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ricrog
Investigator
Investigator

So why does phone work on other networks which are presumably WPA2-Personal? Is there something else I should check?

XRaySpeX
EE Community Star
EE Community Star

Cuz WPA2-Personal is good & secure. In the post you are replying to I'm warning you against WPA-WPA2-Personal & telling you to use WPA2-Personal.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@ricrog From GSM arena below is your old phone spec, its all your choice but do heed the wireless security warning and make your decisions.

Comms

WLANWi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct
Bluetooth5.0, A2DP, LE
PositioningGPS, GLONASS, BDS
NFCNo
Infrared portYes
RadioFM radio, recording
USBUSB Type-C 2.0