Phone Service above 1Gbps and also using Smart Hub Pro and Smart WiFi Pro

[MichaelW901]

We have recently been notified by Openreach that we now have access to Ultrafast Broadband with availability of 1.6 Gbps from EE.   We have also been notified by Virgin Media that we now have access to Ultrafast Broadband with availability of 2.0 Gbps from them  We have 2 connectorised block terminals (CBT), one from each company, on 2 separate telegraph poles within 60 feet of our home in Norfolk.

We want to maintain our landline and keep our existing number, the other thing to say is that we have no need for speeds of 1.0Gbps +, I just want to future proof and if it is available and we can afford it, why not.

The issue is the provision of a phone line.  Virgin Media (VM) tell me that in my area they have a contractual agreement with BT/Openreach (BT/OR) that VM cannot provide a phone service, this is apparently part of the agreement that allows VM to use BT/OR infrastructure (the telegraph pole).  In other areas VM can provide phone service but not here.

I investigated the 1.6 Gbps service from EE, after much toing and froing with EE technical and sales staff it appears that because of a technical limitation (that no-one can explain) EE cannot provide a telephone service for any speed about 1.0Gbps.  So 900 Mbps is fine but nothing above that.

So I have "resigned" myself to the 900 Mbps service but with the Smart Hub Pro and and possibly the Smart WiFi Pro.

But then it occurred to me that perhaps the issue with the phone service is caused with the Smart Hub Pro, which of course is standard with the 1.6Gbps plan?

So after that long pre-amble my question is there anyone amongst this community who does have the 900 Mbps plan with the Smart Hub Pro who successfully transferred their old number from BT and whose phone is working?  From my many phone conversations with both EE technical and sales staff I have had lot of "oh yes it SHOULD work" but have found no-one who has personal experience of it working!  I am hoping that there is someone here who has had that experience and can help me make an informed decision. 

Also does anyone know why the 1.6Gbps plan does not work with a phone line?

Thanks in anticipation for any and all assistance

Happy New Year

Michael

[dgranger]

We have the 900 mb service but I thought I would be clever and buy (certainly not rent at a tenner a month!) the pro hub .There are problems the app only sees your old smart hub not the smart hub pro .It also refuses to run the LAN ports on it at 2.5gb nor the wan port .I upgraded the ONT to the 2.5gb version but it refuses to connect to the internet .

As to phone lines on the pro hub it's hit and miss we have WiFi versions that connect directly to the pro hub they disconnect occasionally for no apparent reason which in our case is serious as we have no mobile coverage and lots of medical problems ! 

Is there a way of installing the ONT and getting 2.5gb out to the router or getting the router to use it's Lan ports at 2.5gb so our 10gb  switches can connect at 2.5gb not 1gb .thanks

[JimM11]

@dgranger You did your own ONT upgrade?

Your account holds the Equipment that EE supply's you so the App will never ever show you anything other than what the system knows about in your case a EE Smarthub+ Router! As for the rest Port speed negotiation between the devices ie your switch/Pro Router are that for the connection between each other, if they are folding back to 1Gbps speed you need to look and see why with whatever method you are using! 

[dgranger]

Yes I bought it myself as I did thesmart  hub pro and satellite .Having to rent them at £120 a year is crazy ,fine if you could actually get the 1.6gb but I cannot but would like the 2.5gb land to match my network basic speed

[JimM11]

@dgranger Guess you did not get any permission to use and apply on the system then if we are talking about the ONT!

[dgranger]

Permission lol ,if it's in my house using my electricity I can do what I like with it ,if you rent the smart hub do they send a 2.5gb ONT to use the benefits of it .The ONT was an experiment I am more interested in the routers 2.5gb Lan speed and how they are switched on.

I forgot to mention I did rent the pro but after a week then Lan ports were still restricted to 1gb as was the wan port (hense buying the upgraded ONT) but sent them back and kept my money and bought my own cheaper than the years rental and will keep the following year's money it's all paid for lol