Payment arrangemt

[Flip1407]

Good evening

I Recently entered i to a payment arrangement with Ee as I fell into arrears on my Full fibre and tv account. I have made payment as arranged on the 1st of each month since agreeing to this.

I have always done this by calling to ensure payment is taken and marked as paid for my payment plan as set.

I have called every number I can think of but keel being advised alm line are closed, presumably due to it being mew years day.

I am worried as payments for my arrangement must be paid ontime every month or the arrangement is cancelled and usual billing/collection activity is resumed as stated in the email I received when agreement was made.

If I pay through the app will this count as me paying as arranged or marked differently as cannot afford this to fail and need to clear full balance to remove any restrictions they may put in place.

Hoping someone may have some insight into how this can be handled. Don't want to wait until tomorrow when they re-open for ee  to say payment arrangement has not been honoured by me and therefore cancelled.

Any info or advice would be appreciated 

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to discuss this with CS.

If you been told to make payment as per the arrangement by calling EE to ensure payment is taken and marked against your payment arrangement, then you can't be sure that any other way of paying would conform to your arrangement. Furthermore other methods of paying would endure some delay, e.g. a bank transfer you need to allow at least five working days for your payment to reach your a/c.

Also you knew since at least the beginning of the week that today was New Years Day Bank Holiday & today your arrangement payment was due. So why didn't you call EE yesterday or Tues to make the payment?

[Flip1407]

I would have called earlier if I was aware that they would be closed most of the day. I have also been working nights all through the christmas and new year period as this happens to be the busiest time of the year fixing the ageing rail network.

I have none the less made payment through the Ee app and will call payment support tomorrow to ensure all is well with my account 

Can only hope they are ok with what I have done to ensure the payment is made at least on the agreed date. 

[Linzi_H]

Hi @Flip1407 

I think you've done the right thing by making the payment through the app, so you don't miss your payment date. But definitely give the team a call, as they'll be able to advise you best, and I'm confident that everything will be fine given the circumstances.

Linzi