Paying my old providers bill

[Halfajaffa]

Hi

how do you get through to these idiots I left Sky broadband as EE said they would pay my last Sky Bill and I wouldn’t need to do anything 3 months down the line and they haven’t paid it. Asking me to send them my final bill which I done 6 times I ended up paying it myself

[Chris_B]

@Halfajaffa  You will pay it yourself and the payment from EE will be placed on your EE account.  To get that payment back to your bank account you’ll need to request it to be refunded back to your bank account. 

[Profile closed]

Hi Mate! 

As long as it has been less than four months, you can email your final bill to switch-team@ee.co.uk

However make sure that the final bill details the fact that it is your final bill, as well as itemises all of what you pay for, so that EE can assess what parts to pay (For example, your final Bill from Sky may include Sky Mobile in the price if you are with them for this, also, but when itemised, will not be paid for as part of the Broadband Switch; the Broadband Switch Team will only pay the Final Broadband Bill). 

In this email, make sure to also detail who you are as well as your EE Broadband Account Number which can be find on any bills you may have received from EE since joining. 

EE will attribute this amount to your account in credit.

[XRaySpeX · Accepted solution]

@Halfajaffa : EE will not pay the Final Broadband  Bill; only the parts of it that relate to any early termination fees & then only up to £300, not normal monthly subs.

You pay the full final bill of your old ISP incl. any early exit fees & EE will credit up to £300 of those exit fees to your EE a/c as credit towards your next bills upon sight of that bill.  It is fully described in Switch Broadband to EE and we'll pay your leaving fee.