Actually I stand corrected. I didn't realise my mobile & broadband were two separate billing systems. I had paid to resume my mobile, but not my broadband.
The customer service person from Plymouth call centre was brilliant, she had explained everything well and was able to resolve the situation.
Now interestingly the service was resumed within a minute of getting off the call.
Actually, in this case it was a case of flicking a switch.
Out of curiosity, why would it not be the case of just flicking a switch (automatically), and why would "propagation through a network" not occur in milliseconds like all other internet & large scale communications systems (e.g. meta, Google, apple). The only explanation would be a terribly outdated software architecture, and everyone sticking to a company mantra of "don't question it, we need to maximise profits". Which I'm hoping that is not the business philosophy of one of the UK's leading telecoms providers.
