paid my bill last week and still have no broadband

[M9warrior]

I paid my bill last week and still have no broadband, I’ve done the usual and unplugged and restarted everything at least three times but to no avail. The app also tells me there is a problem with the service but that’s it and it’s been a week any ideas?

[Mod edit: add title]

[XRaySpeX]

@M9warrior : Has your BB gone live? Has your EE BB ever worked?

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also report your problems there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?