PC does not 'see' new EE router.

[KenS49]

Hello to all. This is my 1st contact with the community.

I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!

My PC does not 'see' the EE router as an available network. It 'sees' two of my neighbour's BT routers and their Sky boxes plus my weather station as an AP (Access Point). The laptop in the furthest corner of the house 'sees' the EE router as does my Playstation, my ROKU box and my weather station. The PC has not been moved and the EE Router is in the same location as the BT Router.

My PC is connecting to an EE Hotspot which is possibly hundreds of metres away.  The Wi-Fi extender (my last hope according to EE's IT group, by connecting to that by an Ethernet Cable) that should have been delivered with the Router will now take up to14 days to arrive.

Can anyone suggest why I am unable to connect my PC to the EE router? I am running Windows 8.1 and my Wi-Fi Adapter is an ASUS PCE-N15 11n Wireless LAN PCI-E Card. Any help would be appreciated.

Ken

[JJslippers]

thank you, this resolved it for me on Win7 PC, but as yousay has downgraded Wireless fromWireless 6 to Wirelss Mode 5 for all devices.

[dljprince]

I'm having the same issue, my laptop is only 6 mths old and recognised the Hub when it was first switched on but now deosnt see the newt work.

My Sons Samsung S22 is doing the same was connected fine then a speed improvement via the app seems to have caused an issue.

This cant be a network card issue as the Samsung is having the same problem.

Any other suggestions

[JimM11]

@dljprince Have you tried switching of the router for a couple of minutes and then rebooting it?

[dljprince]

I've actually solved the problem. You can update your devices that were connected to your previous router, when I did that it changed the name of the router and made the password the same as the old router. 

Seems rather bizarre but it's now all connected and seems to be at the correct speed. 

[JamesT10]

I had a problem with a desktop PC not seeing our EE wifi network. I'm a Mac user so was fumbling around a bit, but found an option to update drivers for the computer's wifi receiver. Once it had updated the driver it showed our network in the available networks list and was able to connect.

I should add that during the process my router restarted because I also tried switching on the Guest Network to see if the PC could see that. That could equally have been the fix.