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Order missing

Leonbermingham4
Visitor

‎28-04-2024 05:47 PM

I made an order last week for broadband but that was cancelled yesterday. I called today to take out a new order which was accepted on the phone and was placed. The order was up and running when I first checked my account and received my leaving email from my current supplier. However I just checked my order and it's disappeared. My account da

 

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎29-04-2024 01:01 PM

Hello @Leonbermingham4 ,

Welcome to the community,

You will have to speak to customer service, they can take a look for you and let you know what is going on, as here in the community, we have no account access and have no idea who you are, this is a public forum, not customer service, where we will try and help customers, where possible.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.