Openroach OTN is not placed my house

Farkan · ‎22-04-2023

Hello, I just applied EE Broadband with Fibre. I delivered my smart Router but I dont have any openreach hub, modem, OTN in my house. Just a green fiber cable. Can you help me?

XRaySpeX · ‎22-04-2023

Have you ordered EE Full Fibre BB? If so, you don't need a separate modem. The ONT is the modem.

As you've just applied for it, it hasn't yet been fully installed & the ONT is yet to come. Have you been given a "go live" date? That'll be when.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎22-04-2023

Have you ordered EE Full Fibre BB? If so, you don't need a separate modem. The ONT is the modem.

As you've just applied for it, it hasn't yet been fully installed & the ONT is yet to come. Have you been given a "go live" date? That'll be when.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Farkan · ‎24-04-2023

I ordered EE Full Fibre Max 500 without landline. EE sent a message at 21/04/2023 "you are ready to use your internet. Please Plug your router". But when I go home I could not connect red ethernet cable to anywhere because house only have a small green fiber cable.

Mustrum · ‎24-04-2023

@Farkan you need to speak to the Broadband Care Team to get a new ONT installed.

If you have just moved, it sounds like the previous occupants took the ONT with them - which they should not have.

Farkan · ‎24-04-2023

Thank you for your response. How can I speak to them? I guessed that but I do not know how to reach them.

Mustrum · ‎24-04-2023

@Farkan give them a call, 150 from an EE phone or 0800 079 8586 option 3.

HTH

Farkan · ‎26-04-2023

When I call them, I got a message "this number is not registered with an EE account" so I could not have any progress. I went one of your branch and they suggest me " Calling an EE Engineer". Could your engineer call me to fix this problem?

Katie_B · ‎26-04-2023

Hi @Farkan.

We are unable to arrange engineer call backs.

Please give us a call and our technical care team will be happy to help.

Katie

Mustrum · ‎26-04-2023

@Farkan Did you call via the 0800 number?

Not sure if it is still working, they are now using an 0330 number.

XRaySpeX · ‎26-04-2023

The 0800 no. still works. EE will keep it going for a bit. Are you choosing Option 3?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)