OpenVpn on EE Broadband (TLS Handshake Failed)
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31-03-2024 03:59 PM
Can anyone help me at all - bit of a novice when it comes to these things.
I am trying to connect to a VPN called OpenVpn and I Have been provided a profile to load in - which I managed to get to work.
When I attempt to connect I get the following "log"
2024-03-31 15:57:53.915550 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
2024-03-31 15:57:53.915752 TLS Error: TLS handshake failed
2024-03-31 15:57:53.917831 SIGUSR1[soft,tls-error] received, process restarting
2024-03-31 15:57:53.918079 MANAGEMENT: >STATE:1711897073,RECONNECTING,tls-error,,,,,
2024-03-31 15:57:53.938601 MANAGEMENT: CMD 'hold release'
2024-03-31 15:57:53.938731 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
2024-03-31 15:57:53.938851 Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
2024-03-31 15:57:53.938898 Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
2024-03-31 15:57:53.938917 Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
2024-03-31 15:57:53.938935 Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
2024-03-31 15:57:53.939091 TCP/UDP: Preserving recently used remote address: [AF_INET]85.203.33.91:443
2024-03-31 15:57:53.939178 Socket Buffers: R=[786896->786896] S=[9216->9216]
2024-03-31 15:57:53.939195 UDP link local: (not bound)
2024-03-31 15:57:53.939209 UDP link remote: [AF_INET]85.203.33.91:443
2024-03-31 15:57:53.939234 MANAGEMENT: >STATE:1711897073,WAIT,,,,,,
2024-03-31 15:57:53.941175 MANAGEMENT: CMD 'hold release'
It look likes whatever the profile does seems to work but I can't establish a connection. Not sure if there are some settings on the router I need to update / change?
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31-03-2024 06:20 PM
Hi @jre111s
Are you on mobile or fixed line broadband.
Who is your VPN provider.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
