Re: Cant contact customer service about problems

Mikey4149 · ‎24-03-2023

I dial 150 or voicemail and keep getting cut off so cannot access these services

XRaySpeX · ‎24-03-2023

@Mikey4149 : Text HELP followed by your landline number to 60071 for EE to run tests & call you back during business hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

James_B · ‎24-03-2023

Hi @Mikey4149,

Welcome to the EE Community. 🙂

Is it something we could help you with in the community?

You can also chat with Customer Care online at ee.co.uk/contact-ee.

James

XRaySpeX · ‎24-03-2023

@Mikey4149 : Text HELP followed by your landline number to 60071 for EE to run tests & call you back during business hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Nam4 · ‎19-06-2023

What a wind-up!

CameronF57 · ‎31-03-2024

I’m getting the same, can’t contact them on any number!! Think EEs quality control has went down the pan

CameronF57 · ‎31-03-2024

I have important calls to make and receive and at present it seems I can do neither it it’s not on WhatsApp or Messenger. I have loads of date but EE are more interested in sending me texts to by more while still charging me for what I’m paying for but not receiving

XRaySpeX · ‎31-03-2024

@CameronF57 : Which router are you using? Is it fixed or mobile broadband?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)