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Open reach complete waste of time

Grumpy1407
Visitor

I'm 3/months into my new super fast broadband believed all the spill from the sales person only takes 48hrs
3/Months in five engineer visits same **bleep**e!! different day you need a new line. It needs to be mapped here is your second modem and your mini wifi hotspot gadget untold amount of phone calls the engineer and been into the box should be working fine. However, I still have a red wall of death on the modem open reach failed to turn up yesterday. They are parked up in our car park. I had been guaranteed an engineer would be onsite today
I went over to them, Are you coming to fix the problem your not on the list tried to cancel the contract 18-month agreement its gonna cost you even tho I've not had any broad band for three months.

Im not holding out any hope of getting connected 

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Is it Full Fibre (FTTP) that you bought?

Is the "red wall of death" a red light on the ONT affixed to the wall? Which light?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP