Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits!
Hi all,
I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved.
I’ve been having serious broadband issues with EE for weeks now – unusable levels of packet loss, jitter, and latency. Multiple engineers have visited my property, yet the issue still persists with no clear resolution in sight.
Average latency is consistently high
Jitter is erratic
Packet loss ranges between 1% to 16% (with some pings spiking to nearly 4000ms)
This is not a minor inconvenience – it’s making the connection completely unreliable, especially for work and real-time use like video calls or streaming. I’ve documented everything with screenshots and monitoring tools.
EE customer support has been contacted multiple times, but I’ve yet to receive a definitive fix or escalation to a team that can sort this out properly.
Has anyone had success getting EE to seriously address line quality issues like this? Any tips on how to push this further, or do I need to go down the complaint/OFCOM route?
Appreciate any advice or shared experiences.
Thanks,
James
[mod edit to remove private information]
