On 3rd Smart Hub Plus (SH32B) in 2 months with Very Poor Wifi

[tiya1990]

Hi , Moved to EE from BT after 2 decades and recontracted for 2 years . On FTTP 900Mbps ( guaranteed 700Mbps wired ) - Wired I can get this speed. 

Wireless , even in the same room with  Wifi 6 enabled devices - 2m away in direct line of sight with no intervening wall / furniture - I get speeds of 50-100 if I am lucky , often less than 50. On the same floor , 5m away , with no intervening wall , speeds < 50. Any other floor - does not even pick up any signal from the router. 

30 year old house - normal walls - these speeds are on Ookla - even when there is no gaming . 

Phoned Technical Support - sent out 2nd router - then Openreach Engineer - all agreed that FTTP working fine but the issue is the Wifi Signal . The engineer actually got speeds of 29 Mbps standing next to the router !!

Made official complaint and have now sent out 3rd router . 

I have tried to connect extender like TP link Deco X50 and this significantly increases the speed by at least 100Mbps. 

Do I have to acccept that this is all I am going to get in terms of WiFi - and that I will have to use Access Points / extenders / mesh  throughout the house ? Is there any other clever solution ? 

Many Thanks for any ideas anyone might have .

[tiya1990]

@JimM11 - look forward to hearing from you regarding where else I can place the router in the same room ie Study  - if at all possible . The ONT box is in the study so not much leeway there . 

Also where would the Deco X50 Mesh x 4 be best placed given that the most central part of the house is the red circle underneath the stairs ?

[JimM11]

@tiya1990 When you get the chance read your PM i sent you, the pictures will be viewed when cleared. Jim

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so for last 2 & they should appear soon.

[tiya1990 · Accepted solution]

@JimM11  - Jim was amazing and his replies are so patient and informative . I have gone through them and now am getting excellent speeds . Many Thanks @JimM11  - I am very grateful . 

[JimM11]

@tiya1990 You are welcome, hope it all holds out, and you find the best positions for the mesh unit's, wireless can be fraught with difficulties but when wired if possible at least you devices close to the Master Study unit, lets all the other wireless devices have less stress.👍

Edit: Regarding the outdoor X50, does not seem that there is any difference power/speed wise than the other indoor units, but is more aimed as dust/waterproof side of operation, though being little taller may be effective in the possible reception area. 

[JimM11]

@tiya1990 Some extra links with regards to your older M4 products from TP-Link side were they say that operation with both can happen and co-exist with each other, just remember the do they play nicely with X and M. X50 would always be the primary as new tech, but M4 may fill a gap if you spot one... Jim

Deco M4 | AC1200 Whole Home Mesh Wi-Fi System | TP-Link United Kingdom

Can different Deco models work together? | TP-Link United Kingdom