02-07-2026 10:49 PM
I just set up the new smart hub plus, my old Toshiba laptop can’t see it.
I understand I have to find compatible Wi-Fi in advanced sertings?
I can’t find advanced settings! If I have to log in to an IP address, can that be done on the iPhone?
Solved! See the answer below or view the solution in context.
03-07-2026 06:47 PM
Sorry, dunno what that means.
03-07-2026 06:55 PM
Ok I found a short Ethernet cable in a drawer, its plugged in, is it possible to make this work, if so how?
03-07-2026 06:57 PM - edited 03-07-2026 06:58 PM
@rugsu Plug one end into the Laptop and the Other into one off the yellow connections back off the EE Hub. The Laptop should Auto connect and Internet access, go browse to be sure.
03-07-2026 06:59 PM
Did that, can’t see anything on the network, would it show up in the same place as the Wi-Fi?
03-07-2026 07:00 PM
I take it back, cable wasn’t pushed in all the way!
looks like I’m online again!
03-07-2026 07:08 PM
@rugsu From you way earlier at the start off all this....
Don’t have an Ethernet cable, unfortunately.
I’ve enabled the Compatable Wi-Fi, inc 2.4ghz, but it’s still not showing up on my computer
03-07-2026 07:14 PM
Cleaned out the tech drawer to check.
03-07-2026 07:17 PM
@rugsu Late spring clean then,,,,🤣👍👍, At least you have it working that way!
03-07-2026 07:55 PM
@XRaySpeX See Image when you clear it.
06-07-2026 06:13 PM
@rugsu - I suspect you are hitting a problem that I've seen to affect some older WiFi cards, particularly Intel AC models where they outright refuse to 'see' WiFi 6 networks. There has been similar comment round these parts in the past e.g. here.
Unfortunately there is no way to 'downgrade' the Smart Hub 6 Plus to use WiFi 5 and neither will Compatible WiFi work as that currently uses WiFi 6 too.
That leaves your options as: -
There's a pretty decent read on TP-Link's website here that sounds like it may be your culprit.