Old Thecus NAS not recognised on Smart Hub 7 Plus

[worldmaker]

Newbie with brand new Smart Hub 7 Plus, migrating from old Asus-based home net.

All wired machines are connected through a switch, including Network -Attached Server (NAS - old Thecus box).  Never had a problem until now, just plug and go for over a decade.

Funny issue - the Thecus box is not recognised when on the switch, and not when it's second LAN port is plugged directly into the hub (the port reads 0 devices attached).  This means it cannot send/receive to the outside world (to get the latest time&date stamp from international clocks).

Odd also that the viewing the network via browser shows nothing, but app lists the device as "offline" even after I've rebooted it several times.

Help?

[JimM11]

@worldmaker If it has an old low speed Ethernet Interface then it just may not be supported by the fast ports on that Hub!

Are you connected into the 1Gb/s Ethernet Lan and not the 2.5Gb/s.

EE Smart Hub 7 Device Guide | Broadband Help

[bobpullen · Accepted solution]

@worldmaker - the Asus kit will almost certainly have been configured to use a different IP address/LAN subnet. Any chance the NAS is still configured to 'talk' to the old Asus kit and needs some tweaking to change it's IP to one within the EE LAN and use the EE hub IP address as gateway?

[worldmaker]

@JimM11  Thank you for your thought.  The NAS has 1 gig capacity and it connected to a 1gig capacity switch not to the hub.

All my machines, hard wired and wifi-connected can reach and read the NAS so I see no problem until it tried to talk to the web to update its clock every time I boot up - no access.

I suspect the hub is the barrier or a setting in the NAS that conflicts with the hub(???).

When I browse the network map in my PC browser the hub doesn't see it.

When I check the list of devices using the app it sees the NAS as "Online".

[worldmaker]

@bobpullen Thank you for that suggestion.  The NAS has a static IP in the home network and doesn't conflict with either the Smart Hub or the Asus but I will look into the EE hub IP as gateway, something that hadn't crossed my mind.

[worldmaker]

@bobpullen  Thanks again!  Just reset the NAS gateway IP and DNS to the new hub's gateway IP (Home\Advanced Settings\ My Network\IPv4 config... (for anyone wanting to know)), rebooted and all worked!  All good now.  😁