Ofcom complaint

[KevanAngry]

EE app download speeds discretion from the truth

Brief summary of your experience/query:

EE tests broadband download speed using their EE app which does not exist for laptops. All speed checks using other apps show my broadband sppeds of 300MB/s although their phone app shows a 700MB/s download. I was sold a 900MB/s service which is useless as I can only get 300MB/s on my laptop. I spoke to the engineer at EE who did not know the app was unavailable to use on a laptop. If I test the speed from the router it asks me to download the EE app which does not exist for the laptop. I think I am being conned, and their website is again a discretion from the truth.

I left Virgin media after 40 years because their service was very bad and I was ripped off for price and it appears EE are not any better and should explain the speeds only work on a mobile phone and not accurate on laptops, unless they are android devices.

Kevan Angry

[KevanAngry]

Thanks, I had a USB2 connector which was falling apart although only  a few days old. Now replaced with an USB3 adapter apparently and this does work when I turn off the wifi; but it does not go any faster then 360 download and about 100 upload via ethernet cable which shows the value I am getting on my phone to be untrue. I have the newest router I guess, it is not th speeds promised.

[humeka]

Your reply contradicts each other  ... you say the phone app says guaranteed 700 Mb/s (note Megabits per second and not MB/s Megabytes/sec)  ... Do you mean the APP tests at 700 or just the advertising.

So you have a phone (Android or iPhone)  ??? So install the app and and pair it to your router and perform a speed test from the router using the APP  ...  eliminates ALL your devices and network connections and test from the router ...  If that fails to meet what your paying for ...then report to OFCOM ... But for any one with a computing background , what you're doing is nonsense.

I just used the APP test on my old ANDROID phone its says ;-

922.3 Mpbs Download 98.4 Mbps Upload ......... i.e at the ROUTER 

and

39.67 Mbps Download 38.29 Mbps  ..... On my Old SAMSUNG Galaxy S6 2.4 Ghz WIFI connected phone !!!!!! 

It's like buying a 180 Mph Ferrari , then complaining It will only go 50Mph around a corner 😄

[Minkey1]

@humeka 

Time to retire that phone mon ami 😉

 

[humeka]

It's a phone , it's job is being a phone . If these young programmers could write code that didn't need Megabytes to run , it might still be called SMART !!!!

NASA got to the moon on a 128k IBM PC , but it takes Mega Bytes to turn my Central Heating on 😀

I wonder if the OP has tested that his "new PC"s processor meets the advertised clocking times ??? 🙄

[Minkey1]

Great, crack on then.