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Not recieved broadband rooter

MrsB2014
Visitor

‎15-11-2022 02:17 PM

I was supposed to receive my broadband rooter yesterday but got a message from royal mail saying they couldnt identity my address what can I do now?????

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎15-11-2022 02:39 PM

@MrsB2014 : Call CS to send 1 to the correct addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mustrum
EE Community Star
EE Community Star

‎15-11-2022 05:01 PM

@MrsB2014   did the royal mail not give any contact details? 

How did they message you?

0 Helpful
wgwright
Expert Contributor
Expert Contributor

‎16-11-2022 01:43 PM

Did you get a tracking number for your delivery? If so could you get back in touch with Royal Mail using this?

Usually if Royal Mail are unable to deliver a package it is returned to their local sorting office and can be picked up from there 

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