Not getting 2.5G connection, only 1000 mbps with 1.6Gbps package

[paulmccarrison2]

Hi

I have recently had the 1.6Ggps broadband fitted but can only get around 940 Mbps.

I am using an ASUS Router GT-BE98 that has multiple 2.5G and 10G connections with a Cat 7 cable going directly to my PC with a ROG Maximus Hero Z790 motherboard which has a 2.5 G built-in Intel 1226-V ethernet controller (with updated drivers). I have changed the cable going from the open reach box to the ASUS Router to Cat 7. I have changed my PC ethernet controller Advanced options to 2.5 Gbps Full Duplex but I can still only get around 940 Mbps and the Link Speed in the Windows settings shows 1000/1000 (Mbps).

Can anyone help please?

Paul

[XRaySpeX]

Are you sure you have the 2.5 Gig ONT fitted there?

.What does the router report as its WAN connection speed?

[chistery]

If windows reports your LAN is only at 1gig then it doesn't matter about the WAN side until you resolve the LAN issue.

[paulmccarrison2]

Hi

I didn't realise there were different types of ONT and assumed if I was being offered 1.6 Gbps it would be capable of that. Can you tell from the picture please?

[paulmccarrison2]

Hi

Thanks - any ideas what issues would cause the lan to show as 1000Mbps when all the hardware supports 2.5G?

Thanks

Paul

[paulmccarrison2]

From what I can see this is a Nokia ONT and if the connection is orange it should be 2.5G Model. I think this looks orange.....

[XRaySpeX]

Obviously if the WAN is limited to 1 Gig nothing else can run at more than 1 Gig. Then there's no LAN issue and the root cause is the limited speed WAN i.e. a 1 Gig ONT. 

[Mustrum]

@paulmccarrison2   That does look like it is a 2.5Gb ONT, you can see a clearer pic in this thread.

https://community.ee.co.uk/t5/Broadband-Landline/1-6Gb-Package-Well-the-day-came/td-p/1347588/page/2 

Which ports are you using on the router? From the specs:

1 x 10Gbps for WAN/LAN
1 x 2.5Gbps for WAN/LAN
1 x 10Gbps for LAN
3 x 2.5Gbps for LAN
1 x RJ45 10/100/1000Mbps for LAN

I would start with the ONT in the 2.5Gb WAN/LAN port, and your PC on one of the 2.5Gb LAN ports, and check the router has negotiated both at 2.5Gb.

I beleive someone had a similar issue which was down to using the wrong ports.

[XRaySpeX]

Still worth checking router's WAN connection speed. Then you'll know which side the issue lies on. For all you know EE may only be sending you 1 Gig BB.

[paulmccarrison2]

Hi I think I have everything connected correctly but no improvement in speed