All I wanted to do was cancel my BT tv package and continue with Broadband. I made it clear I did not want anything other than that. Today I received a text message saying 'Hi, this is Openreach. We recently attended your property and discussed that further work is required. Before we can complete the work that is needed, we require you to sign a Permission to Work, which was sent to you via email on 28/10/24. If you can please return this, we can take the next steps in getting you set up to enjoy your FTTP service.' A) I have not been visited by an engineer; B) No discussion has taken place about further work; C) I have not received the email referred to. There is absolutely no point in you sending me a text that I cannot reply to in order to explain all that. Tried to call - but told I'd have to stay on line for at least an hour. No wonder, as suspect you are dealing with unhappy people like me. Whatever else happens, please confirm you have cancelled the TV package. I have been paying for sport twice for the last 3 months - once via BT and once via Sky. Can you please provide me with an email address I can use in order to communicate with you. I do not want to speak to anyone on my mobile as I am at work.
