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VeryVeryUnhappy
Explorer

All I wanted to do was cancel my BT tv package and continue with Broadband. I made it clear I did not want anything other than that. Today I received a text message saying 'Hi, this is Openreach. We recently attended your property and discussed that further work is required. Before we can complete the work that is needed, we require you to sign a Permission to Work, which was sent to you via email on 28/10/24. If you can please return this, we can take the next steps in getting you set up to enjoy your FTTP service.' A) I have not been visited by an engineer; B) No discussion has taken place about further work; C) I have not received the email referred to. There is absolutely no point in you sending me a text that I cannot reply to in order to explain all that. Tried to call - but told I'd have to stay on line for at least an hour. No wonder, as suspect you are dealing with unhappy people like me. Whatever else happens, please confirm you have cancelled the TV package. I have been paying for sport twice for the last 3 months - once via BT and once via Sky. Can you please provide me with an email address I can use in order to communicate with you. I do not want to speak to anyone on my mobile as I am at work.

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @VeryVeryUnhappy 

Welcome to the EE Community

Sorry to hear of the experience you're having. 

The Community pages is a member based forums to share helpful hints and advice with questions they may have about products and services. As such we don't have account access here on the Community Forums I'm afraid. 

In order to make an changes to your packages or services you'd need to contact Customer Care team at Contact BT | Call us or chat online | BT Help who are available Monday to Friday 8am - 9pm. 

If you prefer, you can also visit the link to connect with the online Customer Service teams via online chat service. 

Hope this helps. 

Ali 

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2 REPLIES 2
VeryVeryUnhappy
Explorer

All I wanted to do was cancel my BT tv package and continue with Broadband. I made it clear I did not want anything other than that. Today I received a text message saying 'Hi, this is Openreach. We recently attended your property and discussed that further work is required. Before we can complete the work that is needed, we require you to sign a Permission to Work, which was sent to you via email on 28/10/24. If you can please return this, we can take the next steps in getting you set up to enjoy your FTTP service.' A) I have not been visited by an engineer; B) No discussion has taken place about further work; C) I have not received the email referred to. There is absolutely no point in you sending me a text that I cannot reply to in order to explain all that. Tried to call - but told I'd have to stay on line for at least an hour. No wonder, as suspect you are dealing with unhappy people like me. Whatever else happens, please confirm you have cancelled the TV package. I have been paying for sport twice for the last 3 months - once via BT and once via Sky. Can you please provide me with an email address I can use in order to communicate with you. I do not want to speak to anyone on my mobile as I am at work.

Ali_A
EE Community Support Team

Hi @VeryVeryUnhappy 

Welcome to the EE Community

Sorry to hear of the experience you're having. 

The Community pages is a member based forums to share helpful hints and advice with questions they may have about products and services. As such we don't have account access here on the Community Forums I'm afraid. 

In order to make an changes to your packages or services you'd need to contact Customer Care team at Contact BT | Call us or chat online | BT Help who are available Monday to Friday 8am - 9pm. 

If you prefer, you can also visit the link to connect with the online Customer Service teams via online chat service. 

Hope this helps. 

Ali