New EE smart hub installed but many features are not working. I changed to EE specifically for the parental control capability, but it is not working. Technical team have tried and failed to get this working. I can't assign groups, can't set schedules, the EE help doesn't follow what I am getting. It says Manage Web protect by using the EE app. But the app shows the message "unable to show you right now". Likewise can't pause WiFi. Can't refresh Groups. I've reset the router countless times and reloaded the app on different phones and different platforms and they all refuse to allow me to change any settings. Anyone have any ideas?
