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No order confirmation

rose19561
Explorer

I am a new customer placed order for broadband and have received no email confirmation spoke to 3 different people on phone today all saying it will arrive within an hour yet still nothing i am worried as they have my direct debit details now that they will charge me for something I don't even have.

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @rose19561 

Check your junk folder for the email.

It's however likely nothing will be processed until Tuesday.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
rose19561
Explorer

yes keep checking my junk nothing in there, surely the people I spoke to would of told me that instead of telling me that I would get an email within an hour.

JimM11
Brilliant Contributor
Brilliant Contributor

@rose19561 Billing will not start until after the activation date that you would have been informed on possibly in your telephone conversations with the EE guides, DD happens about 7 day's later for your first payment, up until that point EE will not open up the DD system to create your payment structure. Normally its about 14 days from order getting the broadband if coming from another ISP, bit quicker if BT - EE transfer.