Hi @Joanna501
Welcome to the community.
If there are no lights at all on the hub, it usually means it’s not getting power.
Could you check to make sure the power cable is firmly plugged in at both the hub and the wall.
It’s also worth testing another device in the same socket to make sure the socket is working, and trying a different plug socket just in case.
If there are still no lights after that, please get in touch with our customer support team, who will be able to run through some more checks to help further.
Debbie
