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No broadband since 21/08/25.

Devendra_patel
Explorer

‎22-08-2025 12:15 PM

Hi there, my broadband is down, spoke to EE they are saying I need new power supply but will not get cable for 2 working days- so no broadband til then. What are my options? I have read that some have got it within 1 hr?

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3 REPLIES 3
JimM11
Community Hero
Community Hero

‎22-08-2025 12:18 PM - edited ‎22-08-2025 12:40 PM

@Devendra_patel If you read it somewhere then try to find that, EE say 2 day's that is what they will be trying for!

Northerner
EE Community Star
EE Community Star

‎22-08-2025 12:33 PM

hi @Devendra_patel 

No lights on your router? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Devendra_patel
Explorer
In response to Northerner

‎22-08-2025 12:36 PM

I have a solid green light on the router is on, but sometimes it just switches off

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