No broadband service
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16-02-2025 10:47 AM
Hello, first post because I’m not getting anywhere speaking to EE and I’ve got no way to contact open reach.
I’ve upgraded to Wi-Fi 7 the engineer came out to do the work Friday but said he couldn’t complete the work because something had gotten wet!
he then left leaving me with no service all weekend and no idea when or if they are coming back this is unacceptable in a world where the house is connected through my internet.
I'm also a full time student with deadlines for assignments and I’ve had to spend my weekend trying to do assignments at other peoples homes.
what am I supposed to do?
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16-02-2025 11:03 AM
All you can do is call CS.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-02-2025 09:01 AM
Hi Jack
You will not get anywhere with EE customer service, seriously unsympathetic to your problems & will pass you on to someone else leaving you without Internet they are appalling
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18-02-2025 12:12 PM
Exactly what happened 🤦
BT were no help either!
What a disaster of a company!
