No broadband after power cut

JW8114
Investigator
Investigator

‎12-04-2025 08:22 PM

We had a power cut this morning and since then I can't reconnect our WiFi. I've tried all restarts including factory reset but it just has a green light and every 30 seconds or so a quick white flash then back to green. Can anyone help please?

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19 REPLIES 19
XRaySpeX
EE Community Star
EE Community Star

‎12-04-2025 08:31 PM

If you have Full Fibre (FTTP), what lights show on the ONT?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor

‎12-04-2025 08:32 PM - edited ‎12-04-2025 08:32 PM

@JW8114 Which router do you have and what type of service?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

 

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JW8114
Investigator
Investigator
In response to JimM11

‎12-04-2025 08:35 PM

Essentials Fibre 36

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JW8114
Investigator
Investigator
In response to XRaySpeX

‎12-04-2025 08:36 PM

Essential Fibre 36

Green light but every 30 seconds or so quick flash of white then straight back to Green.

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to JW8114

‎12-04-2025 08:45 PM

@JW8114 see the link to what the lights mean and if any off it applies let us know.

Manage Your EE Hub | Broadband Help | EE

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XRaySpeX
EE Community Star
EE Community Star
In response to JW8114

‎12-04-2025 08:50 PM

That's continually trying to start up. Looks like it's not completely broken but is frazzled. Call CS & ask for a replacement router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JW8114
Investigator
Investigator
In response to XRaySpeX

‎12-04-2025 08:52 PM

Yep, whatever I try to do it just keeps on with this pattern 😔. Thanks

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to JW8114

‎12-04-2025 08:54 PM

@JW8114 When you did the factory reset did it look like it followed when holding the button until the front light changed colour or just kept doing what it is doing, green/flash white etc?

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JW8114
Investigator
Investigator
In response to JimM11

‎12-04-2025 08:56 PM

Kept doing what it was doing after holding down for 20 seconds 

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