Hi
We transferred our broadband to EE in January. We had an existing mobile on EE, which was incorporated into the new billing package. Since then we have been billed correctly, but despite 5 lengthy phone calls EE have never been able to get the new account loaded onto MyEE. We don't get any emails or any billing information at all.
All the staff have sounded incredibly helpful, and 2 of them have said that they would contact EE's IT Department who would come back to us, but no-one ever does. The reason given is that the account's been closed - ie the defunct mobile account. We seem to be stuck in a loop - all we want is for the old account to be somehow de-linked from MyEE, or a new MyEE account set up - can this really be so difficult?
