Hi,
I've just changed to EE from BT. Was sent the new hub on the 11.12, and Internet is working, however I am unable to pair the app or the smart WiFi device to the hub. When I check what is included in my package its says I should have a smart hub plus, however I have been sent a BT hub, and I think its ment for business, not domestic use. I've tried looking up what hub I have and can't seem to see one like it anywhere, also on the back of the hub it lists bt.com/business/help for any issues. Have I been sent the wrong hub?
This is what it looks like:
