Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New customer

Gary240
Explorer

‎14-08-2026 02:42 PM

Hi everyone ,

                         I have just switched from plusnet to EE because of wanting a home phone. Switchover went very well , and have been using the new service for a few days now.

However I  keep getting emails saying its time to switch on my new hub. The one today said its my final reminder to switch on the hub.  It's taken me seconds to write this , I will not try to get through on the phone as I am up to my eye's with work.

Just wanted to put this out there and wondered if anyone has experienced the same.

Thanks for your time.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-08-2026 02:51 PM

@Gary240 : Which hub are you now using, the old PN 1 or the EE supplied 1?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎14-08-2026 02:57 PM - edited ‎14-08-2026 03:03 PM

@Gary240 If you have the new EE Hub on connected and using, will be worth contacting EE by phone so they can double check the match, understand you are busy with work but it is best you deal with it also. If you do not wish to call them you could try the text message to them, just do HELP to 66033 and have EE test out the connection.

Gary240
Explorer
In response to JimM11

‎14-08-2026 04:31 PM

Thank you very much for that.