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New Smart hub Plus issue when using streaming on Discord App

Elisa4
Investigator
Investigator

‎01-10-2025 02:55 PM

Hello

We have recently upgraded our broadband hub from BT hub to EE smart hub plus and most things are running well apart from when my son is using Discord on his PC to stream his game and talk to friends on the app. There was no problem with stuttering or his voice cutting out while using the old hub but this is a real problem now. The WiFi connection is good with great speeds so I was wondering if possibly the problem was with the firewall maybe or something else entirely. Has anyone encountered a similar problem and could offer advice./support. Thanks

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to Elisa4

‎03-10-2025 12:36 AM

The EE WiFi extenders won't work with the BT SH2. Only the BT disc wiil, either black BT Complete WiFi or white BT Whole Home WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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