Since updating my old BT hub to a new EE hub we have had nothing but issues. Television freezes with bright flash of light on screen. The new digital phones I got from BT do not seem compatible that I have had to ask they stop my phone service.
they told me the problems outside but then they said no yjsys not the problem and say we have to have a factory reset on our hub. I wasn’t happy with this as I spent a long time connecting my appliances.
I’m totally fed up and unless they change their useless hubs I will be going elsewhere for Internet and phone.
they also take over 30 minutes just to answer the phone and the calls are total waste of time the staff don’t seem trained to fix issues they just guess. It’s of money each month for a poor service.
