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New EE contract move from BT

Stewart34
Investigator
Investigator

‎07-11-2024 05:34 PM

I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I connect to this dogs breakfast?

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎19-10-2025 09:21 PM

@JimM11 : OK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful