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New EE Hub not connecting to Aurora AOne Hub

NAEW1
Investigator
Investigator

‎21-09-2024 11:14 AM

We have recently switched from BT to EE full fibre. All of our devices transitioned to the new hub apart from the Aurora AOne Hub (the red exclamation mark flashes). We have been in touch with AOne support and they are blaming the EE firewall settings. However, because the device is not showing up on our list of devices we cannot alter the firewall settings for the device. Does anyone have a solution. We have done the obvious reboot of the EE Hub and Aurora AOne Hub. We have also reset the Aurora AOne Hub back to factory settings.
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51 REPLIES 51
Fixxy
Visitor
In response to Mustrum

‎03-12-2024 07:42 PM

Hi matey. Just reading this post i have managed to port forward but still have red light flashing. Any ideas 

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NAEW1
Investigator
Investigator

‎04-12-2024 06:29 AM

Hi Fixxy

Are you using a Netgear network switch? That’s what worked for me. I just connected the EE router to the network switch and then from the network switch I ran a cable to the Aurora hub. It seemed to solve the issue, but I’m not really sure how it resolved the issue. Sorry I can’t be more help.

Good luck

 

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