New EE Hub adpts my old hubs user name and password after EE app instructions

[R09]

While setting up my 'smart' devices on my new  hub I was offered an option on the EE app to move all the devices across to the new hub which seemed a great idea and service and a time saver. The reason for looking was that most smart plugs work on 2.4GHz and I couldn't see the option on the new hub to choose that frequency.

After going through the stages I checked the connected devices and the Google items were across but not connected and all the smart plugs hadn't come over.  Undeterred by the setback I tried to connect one of the smart plugs and noticed that my new hub was missing from the network, and more concerning my old hub which was disconnected was live as a network!!

After some digging and logging onto the new hub I found that the EE app had not just moved a few devices but had renamed the new hub with the old hubs name and changed the password to the old hubs password. Also none of the smart devices I'd originally moved were working because they were looking for the new hub!

Now I have a fault with the connection and can't get an engineer for 3 days. I was going to change all the hub name and password back but concerned its changed other things and need to work out what its done. 

Anyone gone through this and have ideas?  Also don't copy the devices over via the EE app unless you a pretty technically savvy.

[JimM11]

@Mike100C Sorry mike was more about your extender as if it is still transmitting the EE-****** ssid, was wondering if it was even working, depending on if it is using wired/wireless backhaul to the EE Smarthub+ router. Guides do read and may get back to you when they get time. If it is working or not, would be good to know led's status before/after switch off/on. HTH and good luck, looks like a quick easy way to get network up, but not a fan of having to use a mobile app to make a router operate IMHO.

[Mike100C]

Hi Jim, sorry misunderstood, I will confess to not being that Tech Savvy and have probably peaked. After switch off and on the light on the extender is the same colour as the router ( That washed out green), as for whether or not it is transmitting? I have no idea how to check that, but I do understand your reason for asking. I'm going to call EE now and no doubt waste the remainder of my day! I wish I'd just connected everything up manually as I had already started, live and learn and I agree with the latter part of your comment.

[JimM11]

@Mike100C Thanks for the reply and what you done so far great info. You would only see transmit if you were connecting a device on wi-fi and it offered it as one of the connections etc. Washed out Aqua, that's best i have heard, it's not blue it's not green it's inbetween.  

[Mustrum]

@Mike100C  you could always just facory reset your router, insert a suitable object in the pin hole on the back of the router and hold for 30 secs - your original WiFi settings should be restored - but then you will need to gp through each device to connect them.

The feature is meant to save you doing this.

[Mike100C]

Hi All, the good news is that I haven't wasted my entire day. I talked to a very knowledgeable EE Guide in Ireland. He is fully aware of the shortcomings of the App and what it does when migrating devices. He told me that what I have experienced is exactly what it is supposed to do, i.e. morph  the EE hub into the old Bt hub Network name and password in order to preserve all the connections to your devices. He did, however, agree with me that this action should be quite clear before accepting the migration assistant on the app. He checked my system and confirmed that the smart wifi extender is working fine as it should (more good news) , so essentially nothing for me to do. It was mentioned as per Mustrum's comment above that I could do a factory re-set and load all my devices manually if I wanted to. So for the moment I will continue as is. Every connected device is working as it should. I may at a later date decide to bite the bullet and do a re-set. Thank you all very much for your informative comments and help. I just hope that future EE newbies are advised exactly how the App works before attempting to use it!  Have a great day.......

[JimM11]

@Mike100C And never do a pin hole reset, if you do it will go back to the basic router out of the box state, and you will be back on the app again to get it all back. You have 60 days before needing to return the BT2 hub and anything else they requested, let it chill for a couple of weeks before you send it back just incase you need it, both work no issues. Glad you got through, got the answer, and now you can sleep like a baby tonight....

[Mike100C]

Hi Jim

I did discuss the potential security/risk issues regarding returning the BT2 Hub and he has marked it as received for recycling  - confirmed as well. So I will be keeping the BT2 as well (useful for a back up just incase).

Not so sure about sleeping like a baby though 🙂 🙂

Mike

[Mustrum]

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@JimM11 wrote:

 And never do a pin hole reset, if you do it will go back to the basic router out of the box state, and you will be back on the app again to get it all back.

That is the idea, why on earth would you say not to? By all means warn of the consequences, but there are plenty of reasons to do a factory reset to get things back to a stable state.

[JimM11]

@Mustrum Consequences were stated.

[Djp007]

Factory reset fixes this buddy. It happened to me too.