Network Outage

anatashais
Explorer

‎21-01-2025 09:40 AM

Hello I’ve been without internet for eleven days apparently due to an external problem on the exchange in East Sussex. Is anyone else having similar issues? The fix date keeps getting delayed. Can we have an update please 

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5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

‎21-01-2025 10:50 AM

@anatashais The public Forum has no knowledge of outage or repair times, you need to call EE CS and ask the question or wait until it get's back up.

anatashais
Explorer
In response to JimM11

‎21-01-2025 11:18 AM

Thanks as they don’t know I’m really here to find out if others are experiencing the same problem as it’s not normal to have no service for this long

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to anatashais

‎21-01-2025 11:22 AM

@anatashais Hopefully others from your area are then doing the same and pass any news to you.

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Mustrum
EE Community Star
EE Community Star
In response to anatashais

‎21-01-2025 11:56 AM

@anatashais   if you have a phone line try entering the number in the BT Service checker for info:

https://www.bt.com/help/check-service-status 

Schockwave
EE Community Star
EE Community Star
In response to anatashais

‎21-01-2025 03:53 PM

@anatashais , where in East Sussex, I live in East Sussex and no problems where I am?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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