Need to speak to EE regarding control box major installation technical fault

JoHancock · ‎12-08-2026

It's become known that whoever installed a control box at my property years ago drilled into the waste pipe.

Can i speak to someone about getting this resolved before we get the pipe repaired. I've been going round in circles with the basic auto customer service via 150. Just need to speak to a person.

Chris_B · ‎12-08-2026

@JoHancock Stop selecting option one and go for option two.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

XRaySpeX · ‎12-08-2026

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

garybs29 · ‎12-08-2026

What control box though? Is it maybe openreach you need & not EE?

JoHancock · ‎14-08-2026

Good question. I've found our that EE need to arrange for the box to be moved.

Denzel99 · ‎14-08-2026

@garybs29 Even if it is Openreach equipment, the OP still needs to go through EE, as OR are not a public facing company. EE are their customer, not the OP.