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My router is flashing pink

Ness14
Investigator
Investigator

‎26-07-2023 10:28 PM

I had bt upgrade to fibre "faster" broadband last week and it's not faster and has now packed up altogether.  Router is flashing pink, have reset but no joy. Any suggestions please. 

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4 REPLIES 4
Ness14
Investigator
Investigator

‎26-07-2023 10:48 PM

I had bt upgrade to fibre "faster" broadband last week and it's not faster and has now packed up altogether.  Router is flashing pink, have reset but no joy. Any suggestions please. 

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XRaySpeX
Grand Master
Grand Master

‎26-07-2023 10:50 PM

Which router have you?

This is the EE Community. If you are on BT BB you should be enquiring of them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Ness14
Investigator
Investigator
In response to XRaySpeX

‎26-07-2023 10:52 PM

BT smart hub 2 but arranged on EE mobile & broadband plan. I pay EE for broadband. 

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XRaySpeX
Grand Master
Grand Master
In response to Ness14

‎26-07-2023 10:57 PM

Welcome to EE's Home Broadband Forum.

How long has this been happening?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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