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My new broadband

Snowybear3
Visitor

‎18-09-2022 06:22 AM

I will have to cancel my new broadband as I have to pay bt 185pounds to leave as I still got 2months left on my contract 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-09-2022 07:48 AM

@Snowybear3  this is a public forum not customer services no one here can do anything about your issue you’ll have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎18-09-2022 03:54 PM

@Snowybear3 : Have you just ordered BB from EE but it hasn't yet been installed? If so you can cancel your order FoC any time up to when you go live & 14 days after that if you ordered by phone or online.

£185 seems high for a early termination for just 2 months remaining.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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