My ee equipment

Kag811
Investigator
Investigator

‎24-08-2022 05:00 PM

Someone help my we equipment has not arrived in time for my go live in morning 

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8 REPLIES 8
Kag811
Investigator
Investigator

‎24-08-2022 04:54 PM

I go live in morning but my equipment has not arrived  I'm supposed to have it plugged in so it can be made live by 8am  yet it's 5pm an no equipment what do I do 

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XRaySpeX
EE Community Star
EE Community Star

‎24-08-2022 05:01 PM

Do you have another compatible router you can use?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kag811
Investigator
Investigator
In response to XRaySpeX

‎24-08-2022 05:06 PM

I do have an old router I can if in  will that work 

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XRaySpeX
EE Community Star
EE Community Star
In response to Kag811

‎24-08-2022 05:07 PM

Which router & which EE BB package have you ordered?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kag811
Investigator
Investigator
In response to XRaySpeX

‎24-08-2022 05:10 PM

I have my old post office broadband router still an not sure it's the fiver £31 pound month one 

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XRaySpeX
EE Community Star
EE Community Star
In response to Kag811

‎24-08-2022 05:11 PM

You don't go live at any particular time on your "go live" date. It can be at any time up to midnight on that date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kag811
Investigator
Investigator
In response to XRaySpeX

‎24-08-2022 05:12 PM

Ok thank you for your help 

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XRaySpeX
EE Community Star
EE Community Star
In response to Kag811

‎24-08-2022 05:15 PM

W/out knowing what type of BB you had on PO & now on EE it is not possible to say whether that PO router will work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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