My Broadband not working

Xty114
Visitor

‎11-08-2024 10:42 PM

My Broadband is always blinking amber. It never has internet connection. What can I do? I always switched it on and off but no remedy. It has never very work for me. I usually use my phone internet Hotspot..please help 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎11-08-2024 10:48 PM

@Xty114 : Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Mustrum
EE Community Star
EE Community Star

‎12-08-2024 09:21 AM

@Xty114   have you followed the steps in the Help Pages?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.
  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
  3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
 

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Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

 
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150

From any other phone

0330 123 1105

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