My Broadband has more than halved in speed from 74mps

[Antx777]

Hello everyone, first post ! Not surely the forum format, but I’ll have a go! 

As per the title, “My Broadband has more than halved in speed”, (from 74 Mb/s to 32 Mb/s download)

So then, I upgraded from my “non-fibre” plan (which was about 12 Mb/s down, and 1 Mb/s up) to the “fibre plus package”: 74 Mb/s down/18 Mb/s up, and  everything was fine for nearly  2 years and was very satisfactory.

However, since about the end of December 2022 my download speeds have dropped to 32 (Mb/s) with an upload of 13 Mb/s.  These speeds may seem sufficient for most people  (a single 4K is fine with this speed), but as a multi-user, it falls short of what I need- but on what I HAD —  74Mb/s.

I’ve not contacted EE just yet (save a few texts for refreshes etc), but I’ve  done a few tests/changes etc, myself.   I’ve also experimented with different channels, and even done a full factory reset - all to no avail, still the same speeds.

Now I understand that 34 Mb/s minimum speeds are guaranteed on Fibre-plus (which I am on) and comes pretty close to the  32 Mb/s I get. But now, however,  with about a 60% drop in speed, I’m concerned that I’m paying for something I don’t have (£36.54 Per-month).  The non-fibre plus is roughly what I feel I’m paying for (36 Mb/s estimated/18 Mb/s minimum) - even though I’m above that minimum.

So with all the above said, can anyone point me as to what’s happened? Nothing has been touched around the phone area (I have no phone) same filter, though I’ve tried others.

posted an image below if that helps (it says 35/15 (down/up) but don’t get that on Speed-test/youtube/Netflix etc., but more like 31 Mb/s

https://broadband.ee.co.uk/select-your-speed

Thank you.  

Anthony.  

[Antx777]

My post’ in this thread were written  on a “tablet” device.  I  Wasn’t aware branded names weren’t allowed? Is that what you mean ? I apologise if this is the case. 

What I was trying to say Mustrum , is that I couldn’t see all the posts on my tablet device, yours included.  I’ll check my pc out tomorrow  (27 inch screen) to see if I can see more. 

Goodnight ! 

Anthony. 

[XRaySpeX]

@Mustrum : I don't understand you. Please explain!

@Antx777 : Branded names are more than welcome here. Far better than just device types. 

[XRaySpeX]

@Mustrum : The difficulty the OP had with reading all this thread's posts on his tablet has no bearing on the OP's & this thread's issue & its resolution. I fail to understand how you are managing to relate the 2 matters.

[Antx777]

Hello again.  

So, a week later, my modem has been flashing yellow, solid red, cut offs etc, and my speed is a little up and down, too.  

Is this normal after I’ve only just had a new line fitted? and could it take a while to settle down?  I’m Connected At the moment, with 58 down 9 up from 71/18.5 respectively.  That’s ok, but 2-3 disconnections this past 24 hours.  

Anthony 

[Mustrum]

@Antx777   it sounds like the fault has not been fixed, and as pointed out before DLM is reducing your speeds to try and deliver a stable service.

As also mentioned before, a simple corded phone would help diagnose the issue and ensure you got the right type of engineer out to fix it.

Time to get back to fault reporting it would seem.

[XRaySpeX]

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a  speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[Antx777]

Thanks for the reply Mustrum.  

A quick refresh (via text) has got me back up to speed (71/18.5) but it seems I have to do this manually each day.   Not got a phone Mustrum, at least not handy, so I’ll see how it goes through the night, and tomorrow morning.  Cut-offs are usually at night (12 midnight etc), so was wondering if they just do tests At this time ?

EDIT: nope, it gone again (solid yellow)  so can’t post this until connected (18.38pm) I’ll post when connected as 4g to WiFi’s isn’t very effective in my area. 

I have my modem right next to the tv (lg smart etc) could this be problematic?   With a brand new line fitted,(plus VDSL I expected more than this To be honest). Connected now I think I’ll press reply (18.43)

(copy>paste text Just in case!)

EDIT# now solid red (18.40 pm)

cheers

[XRaySpeX]

---

@Antx777 wrote:

Cut-offs are usually at night (12 midnight etc), so was wondering if they just do tests At this time ?

---

No, they don't! They never do for me. My router's been up continuously for 12 days since I last pressed the button deliberately.

[Mustrum]

@Antx777   you could try moving the router away from the TV to see if that helps .

You could also remove your new VDSL filter, assuming it is the latest one that clips into the master socket, then use the test socket with a dangly filter.

Something is causing your line to drop - at this time of night someone walking past a loose VDSL filter, wind or rain outside or any number of other things.

[Antx777]

 

Thanks mustrum.  I’ll move it from tv then.  It’s a new box with  VDSL fitted inside (so said the engineer)

pic above (if it goes through) ⬆️ 

its on now, but very intermittent. Ironically the fastest speed I’ve had too (72.5) ⬇️  as always been 70. XX

So when it’s on/working, it’s fine (and very quick) it’s  one of those “all or none cases tonight I think” 💭 

Sent from my iPhone 📲 

Anthony