My Broadband has more than halved in speed from 74mps

[Antx777]

Hello everyone, first post ! Not surely the forum format, but I’ll have a go! 

As per the title, “My Broadband has more than halved in speed”, (from 74 Mb/s to 32 Mb/s download)

So then, I upgraded from my “non-fibre” plan (which was about 12 Mb/s down, and 1 Mb/s up) to the “fibre plus package”: 74 Mb/s down/18 Mb/s up, and  everything was fine for nearly  2 years and was very satisfactory.

However, since about the end of December 2022 my download speeds have dropped to 32 (Mb/s) with an upload of 13 Mb/s.  These speeds may seem sufficient for most people  (a single 4K is fine with this speed), but as a multi-user, it falls short of what I need- but on what I HAD —  74Mb/s.

I’ve not contacted EE just yet (save a few texts for refreshes etc), but I’ve  done a few tests/changes etc, myself.   I’ve also experimented with different channels, and even done a full factory reset - all to no avail, still the same speeds.

Now I understand that 34 Mb/s minimum speeds are guaranteed on Fibre-plus (which I am on) and comes pretty close to the  32 Mb/s I get. But now, however,  with about a 60% drop in speed, I’m concerned that I’m paying for something I don’t have (£36.54 Per-month).  The non-fibre plus is roughly what I feel I’m paying for (36 Mb/s estimated/18 Mb/s minimum) - even though I’m above that minimum.

So with all the above said, can anyone point me as to what’s happened? Nothing has been touched around the phone area (I have no phone) same filter, though I’ve tried others.

posted an image below if that helps (it says 35/15 (down/up) but don’t get that on Speed-test/youtube/Netflix etc., but more like 31 Mb/s

https://broadband.ee.co.uk/select-your-speed

Thank you.  

Anthony.  

[Mustrum]

@Antx777   that is the latest type of filter, however they have been known to be a bit loose and cause problems, so to eliminate that possibility if you unclip it, and then use a dangly filter for a while thay would be helpfull.

Shame you have not been able to find your phone, it really would help identify if you have noise on your line.

[XRaySpeX]

Noise on the line is the most common cause of BB failing or going slow. By avoiding your opportunity to test for it you spinning it out to later to get a fix to it rather than sooner.

A corded phone handset is the best diagnostic tool you can have for BB. I strongly recommend getting a cheap corded handset to help diagnose BB issues like yours as well as keeping the line "wet" to help avoiding BB issues & paying out for an engineer to fix faults in your own wiring.

[Antx777]

Thanks.   

I’ll try and find my headset tomorrow (may be in loft) and give it a try.  What are you supposed to do with the handset?  You have to dial a number to diagnose errors ?   Not tried that before you see….

Thanks (working At the moment but its very intermittent tonight. - and two cut-offs last 15 mins). 

[Mustrum]

@Antx777   you just need a simple telephone, dial 17070 option 2, you should get your number reported then a quiet line test - you should not here any noise or hum or crackles. 

If you are lucky you will here them, but sometimes they may only be evident when your line drops - so frequent tests may be needed.

HTH

[Antx777]

Thanks Mustrum (you posted the number earlier on in this thread, and only just found it navigating this thread.   17070 then.  I’ll try it tomorrow (or tonight if I can get up in the loft) 

No cutoffs for about 45 minutes 

EDIT I Don’t have a landline number though, so will I still be able to perform this test? 

Thanks.