My Broadband has more than halved in speed from 74mps

[Antx777]

Hello everyone, first post ! Not surely the forum format, but I’ll have a go! 

As per the title, “My Broadband has more than halved in speed”, (from 74 Mb/s to 32 Mb/s download)

So then, I upgraded from my “non-fibre” plan (which was about 12 Mb/s down, and 1 Mb/s up) to the “fibre plus package”: 74 Mb/s down/18 Mb/s up, and  everything was fine for nearly  2 years and was very satisfactory.

However, since about the end of December 2022 my download speeds have dropped to 32 (Mb/s) with an upload of 13 Mb/s.  These speeds may seem sufficient for most people  (a single 4K is fine with this speed), but as a multi-user, it falls short of what I need- but on what I HAD —  74Mb/s.

I’ve not contacted EE just yet (save a few texts for refreshes etc), but I’ve  done a few tests/changes etc, myself.   I’ve also experimented with different channels, and even done a full factory reset - all to no avail, still the same speeds.

Now I understand that 34 Mb/s minimum speeds are guaranteed on Fibre-plus (which I am on) and comes pretty close to the  32 Mb/s I get. But now, however,  with about a 60% drop in speed, I’m concerned that I’m paying for something I don’t have (£36.54 Per-month).  The non-fibre plus is roughly what I feel I’m paying for (36 Mb/s estimated/18 Mb/s minimum) - even though I’m above that minimum.

So with all the above said, can anyone point me as to what’s happened? Nothing has been touched around the phone area (I have no phone) same filter, though I’ve tried others.

posted an image below if that helps (it says 35/15 (down/up) but don’t get that on Speed-test/youtube/Netflix etc., but more like 31 Mb/s

https://broadband.ee.co.uk/select-your-speed

Thank you.  

Anthony.  

[XRaySpeX]

The DLM system has put you on a banded profile in response to past errors on your line, at the top of the up to 35 Meg band of these VDSL Banded Profiles. You need to give the DLM time to relent & remove any banding. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.

[Antx777 · Accepted solution]

Thanks XraySpeX

The engineer came very early  this morning (though a afternoon visit was booked)!

He was here about  90 mins, and he  put me a new telephone socket in the lounge to replace the old one (that was much appreciated ). And  after a few tests, he got it up no running to the speeds I had last time (almost) 71Mb/s down/18.5 Mb/s up. 

As my modem was reset,new wires, location and soon, was told it will take a while to settle down. 

Thanks. 

Anthony.   

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Mustrum]

@Antx777  thanks for the update, glad I was able to help, and that the issue has been resolved.

Might be a but miffed though for the lack of recognition for firstly pointing out the issue 😉

[Antx777]

Yes, now sorted Ray👍

Below is an updated pic on my technical specs 

[XRaySpeX]

That's more like it. You were on the 35 Meg Banded Profile before.

[Antx777]

Sorry Mustrum, you got a thumbs up now 👍!    Thanks for your help (scrolling this forum isn't too good on my iPad, as can’t see all the post) ?

Anthony 

[Mustrum]

@Antx777   ok a small recompense, but equally your fix was not really the fix, so I have undone that - no malice intended, just a consequence of iPad rather than following all the posts on the thread.

[XRaySpeX]

Eh, @Mustrum , why have you undone OP's chosen Solution? It has fixed his issue & this thread. It has nowt to do with iPads. I don't understand what you're up to.

[Mustrum]

@XRaySpeX  I can only conclude you don't have an iPad your subsequent actions totally inappropriate ad totally against the the reasn for the forum.