After several failed attempts to rectify and hours on the phone, the problem boiled down to the fact that my "New EE" login/email cannot be the same as used for my original EE account. I have had to set up a totally new email for "New EE" login and then link my "New EE" account number under "link a device". What a rubbish experience. As far as I am concerned I continued withh EE throughout (in fact I originally started with Freeserve →Orange →EE →NewEE). I, as customer, shouldn't have this hassle. Presumably any BT customers coming to "New EE" will have the same trouble.
