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Modem fault, speed reduced over night

kraftyuk79
Investigator
Investigator

I have a modem that overnight went from running great to unusable speed, around 0.5mbs.

I have tried new cables, factory reset other than that, it could be a fault with the modem OR because EE are now part of Plus net which is the reason i left plus net because i had nothing but bad speed and disconnections constantly.

Here's a speed test link and below that my DSL Status

https://www.thinkbroadband.com/speedtest/1709126798782626655

DSL STATUS
This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.
STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 1276 (Kbps)
Downstream 283 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 7.8 (dB) 30.1 (dB)
Line Attenuation 21.3 (dB) 36.5 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 (dBm) 0.0 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 0 0
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 0
Loss Of Signal Defect 0 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 0 0
Error Seconds 0 0
STATISTICS
Received Data 4638 (Kbits)
Transmitted Data 284 (Kbits)

Many thanks if someone can help with this

I tried the BT Broadband checker but my connection from home is so slow it times out.

Thanks

Dave

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

@kraftyuk79 : You never bothered to take up my suggestions of diagnostics at the test socket, so I'll just go ahead with what I think is probably the issue.

You should be syncing at about 10 Meg instead of the 283 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, at the top of the lowest of these ADSL Banded Profiles, altho' you now have no significant errors. You need to give the DLM time to relent & remove any banding. Leave it alone for at least 7 days & don't reset or resync the router. If it's still banded you should then call EE to get the DLM reset in order to remove any banding. However should significant errors persist the DLM will reapply banding.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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