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Mis-sold broadband

thomasjpower
Explorer

‎02-01-2023 03:19 PM

EE sold me broadband after falsely claiming they covered.y address. They now expect me to pay a fee to cancel the contract even though they can't provide the service they agreed to.

I was due to renew broadband 5 months before moving home. I therefore engaged with EE via chat confirming they could provide broadband at both addresses. They confirmed both houses could be covered by EE so I bought the broadband. When I moved house they then said they couldn't cover the new address and that I had to pay £162 to cancel my contract. They've since halfed that to £80 but I've still been ripped off by them.

I've raised several complaints which have been ignored. How can EE mis-lead me into buying products that aren't suitable then charge me for their errors. 

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎02-01-2023 03:49 PM

Which EE BB package did you have?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker on your new addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Liam2517
Investigator
Investigator

‎24-02-2023 10:55 AM

I'm having the same issue I contacted EE regarding a home move Which the said there would be a charge which I didn't mind. I have moved and found the internet to be shocking and changed provider.

It has now come to my attention they have set a new 24mth contract up without information me and now trying to charge me to cancel when my old contract was coming to an end 

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Liam2517

‎24-02-2023 11:55 AM

Hi @Liam2517 

Thanks for coming to the community. 

To get this looked into, please call us on 0800 079 8586 and the team will help you further. 

Thanks. 

Leanne.

0 Helpful